Troubleshooting

Staff cannot see a menu

1. Confirm the user is Active
2. Check assigned roles
3. Ask them to sign out and sign in again
4. Clear browser cache / app cache if needed

Parents not receiving notifications

1. Verify parent mobile/email on the student profile
2. Check notification settings under Administration
3. Confirm SMS/email gateway credentials for the tenant

Slow reports

1. Narrow date range and class filters
2. Run heavy reports outside peak hours
3. Contact support if a specific report consistently times out

Still stuck?

See FAQs or contact School ERP support with:

• School tenant / subdomain
• User email
• Approximate time of the issue
• Screenshot of the error